Privacy Policy

1. Introduction

Ecuador Eco Adventure (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our ecotourism services, or interact with us in any capacity.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Booking Information: Travel dates, tour preferences, group size, special requirements
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Travel Documentation: Passport information, visa details, travel insurance information
Health Information: Medical conditions, dietary restrictions, fitness level, allergies (relevant for tour safety)
Emergency Contacts: Names and contact information for emergency situations
Communication Records: Correspondence via email, phone, or chat

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Technical Information: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on site, click patterns, referral sources
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: As detailed in our Cookie Policy below

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

Processing and managing tour bookings and reservations
Providing customer support and responding to inquiries
Coordinating travel arrangements and accommodations
Ensuring safety and security during tours
Customizing tour experiences based on your preferences

3.2 Communication

Sending booking confirmations and itinerary updates
Providing pre-travel information and safety briefings
Sharing tour-related updates and important notices
Responding to customer service requests

3.3 Business Operations

Processing payments and managing financial transactions
Maintaining accurate booking and customer records
Analyzing website usage to improve our services
Conducting market research and gathering feedback

3.4 Legal Compliance

Complying with applicable laws and regulations
Protecting our rights and interests
Preventing fraud and ensuring security

4. Cookie Policy and Consent Management

4.1 About Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. We use the Complianz cookie consent plugin to manage your cookie preferences.

4.2 Types of Cookies We Use

Essential Cookies: Necessary for basic website functionality and security. These cannot be disabled.

Functional Cookies: Remember your preferences and settings to improve your experience.

Analytics Cookies: Help us understand how visitors interact with our website through services like Google Analytics.

Marketing Cookies: Used to deliver relevant advertisements and track advertising effectiveness.

4.3 Cookie Consent

When you first visit our website, you’ll see a cookie consent banner powered by Complianz. You can:

Accept all cookies
Reject non-essential cookies
Customize your cookie preferences
Change your preferences at any time through the cookie settings link

4.4 Managing Cookies

You can manage your cookie preferences through:

Our cookie consent banner and settings panel
Your browser settings
Third-party opt-out tools for advertising cookies

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

We work with trusted third-party partners who assist in providing our services:

Local Tour Operators: Ground handling services, accommodation providers
Transportation Partners: Airlines, bus companies, boat operators
Payment Processors: Secure payment processing services
Technology Providers: Website hosting, email services, booking systems

5.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal proceedings or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our terms of service

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing systems
Regular security assessments and updates
Employee training on data protection
Access controls and authentication measures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your bookings
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain business records

Generally, we retain booking information for 7 years after your tour completion for tax and legal purposes. Marketing communications data is retained until you opt out or request deletion.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format

8.2 Correction and Updates

Correct inaccurate or incomplete information
Update your contact preferences

8.3 Deletion

Request deletion of your personal information (subject to legal requirements)

8.4 Restriction and Objection

Restrict processing of your information
Object to certain uses of your data

8.5 Opt-Out

Unsubscribe from marketing communications
Opt out of non-essential cookies

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

As an ecotourism company operating in Ecuador, we may transfer your personal information internationally to:

Process bookings and payments
Coordinate with international tour operators
Provide customer support

We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

10. Children’s Privacy

Our services are not intended for children under 16 years of age without parental consent. We do not knowingly collect personal information from children under 16.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications for significant changes
Updating the “Last Updated” date at the top of this policy

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ecuador Eco Adventure
Email: adventuresecuador@gmail.com
Phone: +593 99 831 1282
Address: Vienna and Varsovia, Cuidadelia Politecnica, Riobamba, Chimborazo province, Ecuador
Website: www.ecuadorecoadventure.com

14. Governing Law

This Privacy Policy is governed by the laws of Ecuador and applicable international data protection regulations. Any disputes arising from this policy will be resolved in accordance with Ecuadorian law.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Ecuador Eco Adventure.